Privacy Policy

Effective October 20, 2026

Information We Collect

We may collect contact names, business names, telephone numbers, email addresses, freight and shipment details, and communications that you provide when contacting us or using our services.

How We Use Information

We use this information to respond to inquiries, coordinate freight transportation, communicate about loads, schedule pickups and deliveries, support customer service, maintain business records, and comply with legal obligations.

SMS Messaging and Consent

If you expressly opt in to receive operational SMS messages from AWARD EXPRESS LLC, we may text you about dispatch instructions, load assignments, shipment status, pickup and delivery appointments, and related service communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchasing services.

Mobile Information Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We may use service providers solely to deliver operational communications on our behalf, subject to appropriate safeguards.

Retention and Security

We retain information as reasonably necessary for business operations, legal compliance, dispute resolution, and recordkeeping. We use reasonable safeguards to protect information, although no system is completely secure.

Your Choices

You may ask us about the personal information we hold or request corrections, subject to applicable law. To stop SMS messages, reply STOP. For assistance, reply HELP or email award.expressllc@gmail.com.

Contact

AWARD EXPRESS LLC · award.expressllc@gmail.com